Terms of Service

Last updated: July 2026

These Terms of Service apply to your use of COSRXPakistan.pk and any orders placed through our website. By browsing the website, creating an order or using our services, you agree to these terms.

About Our Store

COSRXPakistan.pk is an independent online retailer offering COSRX skincare products in Pakistan.

We are not the official COSRX brand owner, manufacturer or authorised representative unless expressly stated otherwise.

Website Use

You may use our website only for lawful personal shopping and information purposes.

You must not:

  • Use the website for fraudulent or illegal activity
  • Attempt to damage, disrupt or gain unauthorised access to the website
  • Copy or misuse website content for commercial purposes
  • Submit false contact, payment or delivery information
  • Place orders with no genuine intention to complete the purchase

We may restrict access to the website where misuse or suspicious activity is detected.

Product Information

We aim to provide accurate product descriptions, images, prices, ingredients and usage information. However, packaging, labels, colours or product details may occasionally differ due to manufacturer updates, imported batches or photography.

Customers should review product ingredients and instructions before use, particularly if they have allergies, sensitive skin or known medical conditions.

Skincare Disclaimer

The information provided on our website is for general educational and shopping purposes. It is not medical advice and should not replace advice from a dermatologist or qualified healthcare professional.

Individual results may vary depending on skin type, routine, sensitivity and product use. Stop using a product and seek professional advice if irritation or an adverse reaction occurs.

Prices and Availability

All prices are displayed in Pakistani rupees unless otherwise stated.

Prices, promotions and product availability may change without prior notice. Adding an item to your cart does not reserve it.

We may correct pricing errors and contact you before processing an affected order.

Orders and Acceptance

Submitting an order does not automatically mean that it has been accepted. An order is accepted after it has been reviewed and confirmed for processing.

We may cancel or refuse an order due to:

  • Product unavailability
  • Incorrect pricing or website errors
  • Incomplete customer information
  • Failed payment verification
  • Suspected fraud or misuse
  • Delivery limitations

Where payment has already been received for a cancelled order, the applicable amount will be refunded according to our Refund Policy.

Payments

Customers must provide accurate payment information and ensure that they are authorised to use the selected payment method.

Payment options available at checkout may include cash on delivery, bank transfer or supported online payment methods.

Additional verification may be requested before an order is processed.

Delivery

Orders are delivered to the address provided by the customer. Customers are responsible for entering a complete and accurate delivery address and an active phone number.

Estimated delivery times are not guaranteed and may be affected by courier delays, weather, public holidays, remote locations or circumstances beyond our control.

Risk of loss generally passes to the customer once the order has been successfully delivered.

Order Changes and Cancellations

Customers should contact us as soon as possible to request an order change or cancellation.

We cannot guarantee changes or cancellations after an order has been packed, dispatched or handed over to the courier.

Returns and Refunds

Returns, exchanges, damaged products, missing items and refunds are handled according to our separate Refund and Return Policy.

Customers should review that policy before placing an order.

Intellectual Property

The website design, written content, graphics, store branding and original materials published on COSRXPakistan.pk may not be copied, reproduced or commercially used without permission.

Third-party product names, trademarks, images and logos belong to their respective owners.

Third-Party Services

Our website may use or link to third-party services, including courier companies, payment providers, analytics tools and external websites.

We are not responsible for the availability, security, content or policies of third-party platforms.

Limitation of Liability

To the extent permitted by applicable law, COSRXPakistan.pk will not be liable for indirect losses, misuse of products, individual skincare reactions, third-party service failures or delays outside our reasonable control.

Nothing in these terms excludes any rights or liability that cannot legally be excluded.

Privacy

Your personal information is handled according to our Privacy Policy. By using the website, you acknowledge the collection and processing of information as described in that policy.

Changes to These Terms

We may update these Terms of Service when our website, services or business practices change. Updated terms will become effective once published on this page.

Governing Law

These terms are governed by the applicable laws of Pakistan. Any dispute will be handled by the courts or relevant authorities with lawful jurisdiction in Pakistan.

Contact Us

For questions regarding these Terms of Service, contact us at:

Email: Info@cosrxpakistan.pk
Phone: 0321-1401493