Refund and Return Policy

Last updated: July 2026

At COSRXPakistan.pk, we carefully inspect and pack every order before dispatch. This policy explains when a product may be returned, replaced or refunded.

Return Request Period

You must contact us within 7 days of receiving your order if:

  • You received the wrong product
  • An item arrived damaged or leaking
  • A product was missing from your parcel
  • The product delivered was different from your confirmed order

Requests submitted after seven days may not be accepted.

Return Eligibility

A product may be eligible for return only when it is:

  • Unused and unopened
  • In its original packaging
  • Returned with all seals, labels and accessories intact
  • Accompanied by the order number and proof of purchase

For hygiene and safety reasons, opened, used or unsealed skincare products cannot normally be returned.

Non-Returnable Items

Returns or refunds are not available for:

  • Products opened or used by the customer
  • Products damaged through improper storage or handling
  • Change-of-mind purchases
  • Products unsuitable for the customer’s skin type
  • Allergic reactions, irritation or individual skincare results
  • Minor differences in packaging caused by manufacturer updates
  • Sale or clearance items marked as non-returnable

Customers should review the ingredients and usage instructions before purchasing or applying a product.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, contact us promptly and provide:

  • Your order number
  • Clear photos of the parcel and product
  • A photo of the shipping label
  • A short description of the issue

Please keep the original packaging until your request has been reviewed. We may be unable to approve claims without photographic evidence.

Return Process

Do not send a product back without contacting us first.

Once your request is reviewed, we will provide return instructions where applicable. Returned products must be packed securely to prevent damage during transit.

Unauthorised returns may not be accepted.

Return Shipping Charges

COSRXPakistan.pk will cover reasonable return delivery charges when we confirm that the wrong, damaged or defective product was supplied.

For any approved return not caused by our error, return delivery charges may be deducted from the refund or paid by the customer.

Replacements

Where appropriate, we may offer a replacement instead of a refund.

A replacement will depend on product availability. If the same product is unavailable, we may offer an alternative product, store credit or a refund.

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Refunds may be issued through bank transfer or another mutually agreed payment method. Original delivery charges are generally non-refundable unless the return resulted from our error.

Processing time may vary depending on the payment method and bank.

Order Cancellations

You may request an order cancellation before it has been packed or dispatched.

Once an order has been handed over to the courier, cancellation cannot be guaranteed. Delivery or return charges may apply if the parcel is refused without prior approval.

Cash-on-Delivery Orders

Repeated refusal of confirmed cash-on-delivery orders may result in future orders requiring advance payment.

Contact Us

To request a return, replacement or refund, contact us at:

Email: Info@cosrxpakistan.pk
Phone: 0321-1401493