Frequently Asked Questions

1. Are the COSRX products sold on COSRXPakistan.pk original?

Yes. We focus on sourcing genuine COSRX products from reliable suppliers. Product packaging may occasionally vary because of batch or manufacturer updates.

2. Is COSRXPakistan.pk the official COSRX website?

No. COSRXPakistan.pk is an independent retailer of COSRX products in Pakistan and is not the official brand owner, manufacturer or authorised representative.

3. Do you deliver COSRX products across Pakistan?

Yes. We deliver to major cities and many other locations across Pakistan through available courier services.

4. How long does delivery take?

Delivery usually takes a few working days, depending on your city, courier service, public holidays and other circumstances beyond our control.

5. How can I choose the right COSRX product for my skin?

You can shop by skin concern, product type or ingredient. You may also contact our team for general product guidance before ordering.

6. Can COSRX products cause irritation or purging?

Some active ingredients may cause temporary irritation or purging in certain users. Always patch-test new products and introduce them gradually into your routine.

7. Are COSRX products suitable for sensitive skin?

Many COSRX products are designed with gentle formulas, but suitability depends on your skin and sensitivities. Review the ingredient list and patch-test before full use.

8. Can I return an opened or used skincare product?

Opened, used or unsealed skincare products are generally not returnable for hygiene and safety reasons. Please review our Refund and Return Policy for complete details.

9. What should I do if my order arrives damaged or incorrect?

Contact us within seven days of delivery with your order number, clear product photos, parcel photos and the shipping label so we can review the issue.

10. How can I contact COSRXPakistan.pk?

You can contact us at Info@cosrxpakistan.pk or call 0321-1401493 for order support and general enquiries.